Privacy Policy

1. Information We Collect

When you visit our website, schedule an appointment, or communicate with us, we may collect certain information about you, including:

• Personal identification information: Name, email address, phone number, and physical address provided voluntarily by you during online appointment booking, registration, or contact enquiries.
• Payment and billing information: Information necessary to process your appointment deposits or treatment payments, including payment transaction details. All online credit/debit card transactions are securely handled by trusted third-party payment processors (such as PayHere and bank partner payment gateways). We do not store or have direct access to your full credit card numbers or sensitive CVV security codes on our servers.
• Dental and clinical history: Relevant health information, chief dental complaints, preferred treatment options, and medical alerts voluntarily submitted for clinical assessment and appointment preparation.
• Browsing information: IP address, browser type, device information, operating system, and pages visited, collected automatically using cookies and similar web technologies.

2. Use of Information

We use the collected information for legitimate clinical and operational purposes, including:

• To process and fulfill your appointment bookings, dental procedures, and treatment schedules.
• To process payments, verify advance booking fees, issue receipts, and manage billing enquiries.
• To communicate with you regarding appointments, send automated reminders, provide customer support, and respond to your dental enquiries.
• To personalize your experience and present relevant oral healthcare guidance and clinical services.
• To improve our website, clinical facilities, and patient services based on patient feedback and browsing patterns.
• To detect, prevent, and address fraud, unauthorized payment attempts, and abuse of our digital services.

3. Information Sharing

We respect your privacy and do not sell, trade, rent, or otherwise transfer your personal information to third parties without your consent, except in the following limited circumstances:

• Trusted service providers: We share necessary information with trusted third-party service providers who assist us in operating our website, processing online payments (e.g., licensed payment gateways), maintaining our secure database, and delivering specialized dental laboratory prosthetics. These providers are contractually obligated to handle your data securely and confidentially.
• Legal requirements: We may disclose your information if required to do so by applicable law, regulation, legal process, or valid governmental request, or to protect the rights, property, and safety of our clinic, patients, or the public.

4. Data Security

We implement industry-standard administrative, technical, and physical security measures (including SSL/TLS encryption for all web transmission) to protect your personal and payment information from unauthorized access, alteration, disclosure, or destruction.

Access to patient medical and personal data is strictly restricted to authorized dental and administrative personnel who need to know that information to perform clinical duties. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, maintain your active session, and understand how visitors interact with our website.

You have the option to disable cookies through your browser settings at any time. Please note, however, that disabling cookies may limit certain features, speed, and interactive functionality of our appointment booking platform.

6. Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Patient Relations team: