Terms and Conditions

1. Use of the Website & Eligibility

• You must be at least 18 years of age (or have explicit parent/guardian consent) to book appointments or make online payments on our platform.
• You agree to provide accurate, true, and current personal and medical contact information during booking and registration.
• You are responsible for maintaining the confidentiality of any booking references or communications provided to you.
• You may not use our website for any unlawful, fraudulent, or unauthorized purpose.

2. Service Information & Pricing

• We strive to provide accurate service descriptions, procedure information, and consultation fee estimates on our website. However, exact treatment costs depend upon comprehensive in-clinic clinical examination and individual diagnostic evaluation.
• Prices and treatment plans are subject to change. Any promotional offers or discounts are valid for a specified limited time and subject to clinic availability.
• General website information is provided for educational purposes and does not replace formal clinical diagnosis or dental advice from a licensed dentist.

3. Bookings, Payments & Order Processing

• By submitting an appointment booking or advance payment, you offer to schedule a reserved dental consultation or clinical service.
• We reserve the right to decline or reschedule any appointment booking due to unforeseen clinical emergencies, operatory maintenance, or schedule conflicts.
• You agree to provide valid and authorized payment details and authorize us or our payment gateway partner to charge the specified advance booking fee or treatment cost.
• Secure Payment Gateways: We partner with trusted third-party payment processors (such as PayHere and partner bank payment gateways) to securely handle transactions. We do not store your full credit/debit card numbers or sensitive CVV security details on our servers.

4. Service Delivery & Fulfillment

• Dental clinical consultations and procedures are delivered on-site at Odenro Dental Care located at Park Road, Piliyandala 10300, Sri Lanka.
• Patients are requested to arrive 10–15 minutes prior to their reserved appointment time to complete any necessary medical history forms.
• Delivery of custom dental appliances (such as retainers, crowns, or dentures) involves laboratory fabrication timelines which will be communicated by your attending dental professional.

5. Returns, Cancellations & Refunds

Appointment cancellations, rescheduling, and refund eligibility are strictly governed by our Return & Refund Policy:

• Cancellations made with at least 2 hours' prior notice are eligible for an 80% refund or a free reschedule.
• Cancellations made with less than 2 hours' notice and unattended appointments (no-shows) are non-refundable.
• Approved refunds are processed to the original payment method within 3 to 5 business days.

6. Intellectual Property

• All content and materials on this website, including but not limited to text, photographs, graphics, clinic branding, logos, and UI designs, are protected by intellectual property rights and are the exclusive property of Odenro Dental Care.
• You may not use, reproduce, modify, distribute, or publish any website content without prior written permission from Odenro Dental Care.

7. Limitation of Liability

• To the maximum extent permitted by applicable law, in no event shall Odenro Dental Care, its directors, dentists, staff, or affiliates be liable for any indirect, incidental, special, or consequential damages arising out of your use of our website or digital payment systems.
• We make no warranties or representations that the website will operate uninterrupted or error-free at all times. Clinical care is provided adhering to high professional dental standards and legal healthcare requirements in Sri Lanka.

8. Amendments and Termination

We reserve the right to modify or update these Terms and Conditions at any time. Changes will take effect upon posting to this page with an updated revision date. Your continued use of the website following any changes constitutes acceptance of the new terms.

9. Contact Us

For any questions or clarification regarding these Terms and Conditions, please contact our clinic: